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  • May 21, 2015 Meeting: How Quality Science Can Re-invent Government with Rich Mallory

May 21, 2015 Meeting: How Quality Science Can Re-invent Government with Rich Mallory

  • 21 May 2015
  • 6:00 PM - 8:00 PM
  • Delta Dental of California, 11155 International Drive, Rancho Cordova, CA 95670

ASQ Sacramento Section 605

Proudly Presents

A Presentation & Discussion

How Quality Science 

Can Re-invent Government


Rich Mallory

Delta Dental of California, 11155 International Drive, Rancho Cordova, CA 95670

May 21st, 2015 at 6:00 P.M.

About the presentation:

A quiet revolution in government management has begun, with a goal of reinventing the value proposition of government.  This revolution is based on the universal adoption of an intriguingly simple set of auditable quality standards that provide a uniform and objective means of measuring delivered efficiency, effectiveness, and value in all government offices and agencies everywhere.  The standards are designed to mirror the three fundamental levels of leadership in government:  1) Process Management Standards for work unit supervisors and managers at the ‘front line’ of government service;  2) Systems Management Standards for Chief executives, Department Directors and their Deputies as ‘Executive Management’ of government agencies, and;  3) Aligned System Objectives Standards for elected leadership at the top, who provide ‘Public Management’ and must define the priorities, outcomes, programs, and budgets. 

Richard E. Mallory is author of the book, Quality Standards for Highly Effective Government, and the Immediate Past Chair of the ASQ Government Division.  He believes that quality audits should be a companion to the annual audit of the financial books of government and that the standards provide the missing link for sustainability of LEAN quality improvement in government.  This is because that through their use it will be possible to clearly “see” the existence OR the lack of quality in government, which has been the missing component for many years, and the primary reasons that LEAN quality improvement initiatives never last.  

Quality audits can provide report cards spanning the two sides of government – with scores relevant to the hired government workers and their management team, and a score for the elected leadership that sits as its public “board of directors.”   The latter of these two report cards has the greatest ability to transform political leadership because it challenges political leaders to define value on a consensus basis as the starting point for governance.  It also challenges political leaders to enter into a partnership with career executive managers, and to work with them to simplify government, to set priorities and to establish goals:  Ultimately, to break partisan gridlock.

About the speaker:

Rich Mallory is an acknowledged expert on government, having served for three years as a professional staff member for a U.S. Senator, nine years as a senior executive in both state and federal government, for 19 years as a consultant to federal, state, and local governments.  He has unique knowledge of government operations obtained both as a consultant to hundreds of jurisdictions and agencies around the United States, as the Director of the California Department of Housing and Community Development and as California-Nevada State Director for the U.S. Department of Agriculture.  

Mallory is a seven-time Examiner for the Baldrige Quality Award, six times for the California State Award and once at the National level.  Currently he is a Senior Project Manager for CPS HR Consulting of Sacramento, and Immediate Past Chair of Government Division of the American Society for Quality.  Mallory is author of Quality Standards for Highly Effective Government, and Management Strategy: Creating Excellent Organizations. He holds a Master’s Degree in Management and is a Certified Project Management Professional.



5:45 - 6:00 Registration and Networking

6:00 - 6:30 “How Quality Science Can Re-invent Government”: Rich Mallory

6:30 - 7:00 Dinner and ASQ Section business minutes: Chair - Joan Simental 

7:00 - 7:45 “How Quality Science Can Re-invent Government” continued: 

Rich Mallory

7:45 - 8:00 Questions and Conclusion of Meeting

Panera Bread


Sign Up By Monday, May 18th

Meeting Fee ($20 includes dinner; please specify this in your RSVP).  To pay at the door please e-mail James E. Rogers Jr. at jameserogersjr@att.net.

There is no charge for the meeting 

if you are not having dinner.

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