Job Opportunities

  • 12 Aug 2019 2:00 PM | Anonymous

    Black/Green Belt (CSSBB, CSSGB) or Certified Lean Practitioner

    Organization Delegata

    Schedule Full-time

    Job Description:

    Delegata is putting together a team to propose for reengineering process at a highly visible California State Department.  The project is one that, upon success, would be a showpiece on the resume of anyone involved. 

    We are looking for a CSSBB, CSSGB, or certified lean practitioner from ASQ or other certifying bodies to join the team we are building.

    This person would be a part of a team that goes into a frequently maligned department that has decided to establish credible governance and process discipline and re-imagine operations that touch 26 million Californians at least once every couple years.

    For more information, please contact:

    Matt Harris

    Director of Transformation

    2450 Venture Oaks Way, Suite 400
    Sacramento, CA 95833

  • 09 Aug 2019 11:27 AM | Anonymous

    Quality Assurance Analyst - Job ID 1145041

    Job Description

    Job ID 1145041

    Category Quality Assurance

    Organization Health Net Federal Services

    Schedule Full-time


    Position Purpose: The Quality Assurance Analyst is responsible for conducting process control audits and/or documentation reviews for compliance with standards such as internal and regulatory standards and ISO and URAC standards. This position identifies and tracks opportunities for improvement, which may include formal preventive and corrective action requests (PARs and CARs) and departmental processes. This position also performs processes that support the policy and procedure (P&P) application, including author/user coaching and ad hoc reporting.

    • Schedules, prepares for, conducts and reports on internal quality assessments.
    • Discovers best practices used in the organization and shares with others to support continuous improvement.
    • Communicates with business owners to solicit updates on improvement opportunities identified during assessments. Maintains databases to track progress and closure of improvement opportunities.
    • Keeps up to date with all changes to and continually expands knowledge base of standards such as regulatory and department standards, ISO and URAC standards.
    • Serves as guide to external ISO registrar/auditor.
    • Maintains department database to manage internal assessment scheduling information, checklists, and defined criteria specific to each department.
    • Administers P&P application and makes changes or improvements.
    • Maintains templates for documentation that remain viable to the organization.
    • Collaborates with appropriate department or staff to maintain and deliver P&P author training modules on effective policy, procedure, and work instruction documentation.
    • Coaches P&P authors as needed on effective documentation practices and appropriate use of the P&P application.
    • Publishes approved P&Ps to internal Web site.
    • Establishes and maintains a systematic process for notifying authors of impending expiration of documents and then re-noticing them until expired documents are updated or retired.
    • Serves as liaison with IT Services and Access Admin regarding P&P application.
    • Establishes and maintains a systematic process for the authorization and tracking of sign-off authorities for P&P approval.
    • Maintains department policies and procedures.
    • Contributes in the development of training curriculum.
    • Performs other duties as assigned.


    Education/Experience: Bachelor’s Degree preferred. Minimum two years audit or quality control experience. Minimum two years experience in Health Net Federal Services, health care industry or health care benefits preferred. Database maintenance experience preferred

    Experience preferred:

    ISO and URAC Core experiential knowledge

    Strong communication skills

    Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

  • 02 Aug 2019 10:55 PM | Anonymous

    Senior Quality Consultant - Job ID 1150053

    Job Description

    Job ID 1150053

    Category Quality Assurance

    Organization Health Net Federal Services

    Schedule Full-time

    Position Purpose: The Quality Consultant, Sr. provides enterprise-wide, strategic process quality consulting services to all parts and levels of the enterprise. This individual is a Quality professional with an advanced professional quality certification. The Sr. Quality Consultant assists/facilitates/leads management in the development and deployment of the quality culture across the organization. The Sr. Consultant uses customer-focused principles, practices and techniques in order to advance performance excellence and promote customer satisfaction. This position facilitates cross-functional initiatives to continuously improve quality and increase customer satisfaction and serves as a champion for quality throughout the enterprise.

    • Facilitates strategic improvement initiatives for the organization that are broad in scope, far-reaching in impact, and/ or critical to business success
    • Leads teams in strategic process design work and instructs the teams in the application of quality tools and methodologies such as Lean and Six Sigma
    • Provides enterprise-wide quality consulting services
    • Mentors and/or coaches Quality Consultants and other internal quality professionals in the development of organizational expertise in quality management
    • Administers a peer review process to evaluate the methods, outcomes and effectiveness of projects and initiatives 
    • Facilitates and advises the Quality Improvement Committee, comprised of the major Business Process Owners of the organization. The committee manages the portfolio of improvement initiatives for the organization. 
    • Participates in the development and design of tools for measuring, assessing and reporting customer satisfaction
    • May serve as the Management Representative for ISO 9001:2015 registration and as such, be responsible for managing the ISO registrar and surveillance activities; the internal preparation and review for surveillance. Will be a significant contributor to Management Review by the Senior Executive team. 
    • Other duties as assigned



    • Bachelor’s Degree in Business Administration, Healthcare Administration or related discipline. 
    • Minimum five to seven years in a quality related function. 
    • Experience in managed healthcare industry preferred
    • ISO experience preferred
    • URAC experience a plus

    License/Certification: Six Sigma Blackbelt and Certified Quality Manager or other quality certification required

    This position will be supporting a Federal government contract, therefore it requires U. S. citizenship and proof of favorable adjudication following submission of Department of Defense form SF86 or higher security.

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